SHIPPING DETAILS

At Thulena, we believe the experience begins from the moment you place your order.

We carefully prepare every order for a smooth and secure delivery to your doorstep.

Orders are processed after successful order confirmation.

Processing Time

Orders are generally processed within [2–3 business days].

During peak periods, sales, or holidays, processing may take slightly longer.

Once your order has been dispatched, it will be delivered to the shipping address provided at checkout.

Estimated Delivery

[5–6 business days], depending on your location.

Delivery timelines may vary based on the destination and courier service.

No shipping charges.

Once your order has been dispatched, you will receive your tracking details through your registered email or contact number, where tracking is available.

Use the tracking information to follow your order until it reaches you.

While we work to deliver your order within the estimated timeframe, occasional delays may occur due to weather conditions, public holidays, high order volumes, courier-related issues, or remote locations.

We appreciate your patience in such situations.

Please ensure that your shipping details are accurate and complete when placing your order.

Once an order has been dispatched, changes to the delivery address may not be possible.

If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the package and product.

Our team will review the issue and assist you with the next steps.

For questions about your order or delivery, our team is here to help.

Email: hello@thulena.com

Please mention your order number when contacting us.

 Luxury in Every Sip.