RETURN AND REFUND POLICY

At Thulena, we want every experience with us to be smooth and satisfying. If you have an issue with your order, our team is here to help.

If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

· Your order number

· A brief description of the issue

· Clear photographs or videos of the product and packaging, where applicable

Our team will review your request and guide you through the next steps.

Returns or replacements may be accepted when:

· The product arrives damaged or defective.

· An incorrect product has been delivered.

· Your order is incomplete or contains a missing item.

Products must be returned in the condition required by our return guidelines.

Certain products may not be eligible for return due to their nature.

Please contact our team before returning any product to confirm whether your order is eligible.

Once your return or refund request has been reviewed and approved, we will communicate the applicable refund process and timeline.

Refunds, where applicable, will be processed through the original payment method or another applicable method communicated by Thulena.

Where applicable, Thulena may offer a replacement for products that arrive damaged, defective, or incorrect.

Replacement availability may depend on product availability.

For any return, replacement, or refund-related questions, please contact our support team.

Email: hello@thulena.com

Subject: Return / Refund Request

Please include your order number so that we can assist you efficiently.

We're here to make your Thulena experience effortless.

Contact our team →

Thulena
Luxury in Every Sip.